Troubleshooting
14.4 Error messages on the touch screen
Fault
Error code 1008
Error code 1010
EN
US
Error code 1022
Error code 1024
Error code 1026
Error code 1100
Error code 1104
Error code 1153
Error code 1154
Error code 1160
Error code 1170
Error code 1172
54
OBJ_DOKU-0000003578-mehrere-011.indd 54
Probable cause
Connection interrupted
Temperature of unit too high
Subassembly not initialized
Internal data communication fault
Incorrect acquisition mode
Permitted time for scan process
exceeded
Erasure unit fault
Unit fault
Internal data communication fault
Final pentaprism assembly rota-
tion speed not reached
SOL sensor timeout
Fault on the laser, SOL sensor or
pentaprism assembly
SOL sensor timeout
Fault on the laser, SOL sensor or
pentaprism assembly
Solution
Update the firmware
i
Allow the unit to cool down
i
Contact technician
i
Fault in software, update the
i
software if required
Contact technician
i
Switch the unit off and back on
i
again
Update the firmware
i
Darken the room
i
Turn the unit so that no light can
i
fall directly into the insertion slot
Select a different acquisition
i
mode
Inform a service technician
i
Update the firmware
i
Reset the scanning modes
i
to the factory settings via the
unit interface or the Imaging
Software
Contact technician
i
Check the belt drive
i
Check for blockage, remove
i
PSP from unit
Contact technician
i
Replace the erasure unit
i
Switch the unit off and on again
i
Update firmware
i
Switch the unit off and on again
i
Update firmware
i
Contact technician
i
Update firmware
i
Replace the pentaprism as-
i
sembly if the problem occurs
regularly
Contact technician
i
Update firmware
i
Inform a service technician
i
Update the firmware
i
2151100018L40 1903V012
09.04.2019 10:51:22