ET Water SmartBox Generation 4 Serie Guía Para La Instalación página 29

Customer Support/Limited Warranty
ETwater Customer Support Contact Information
Phone: 1.888.685.5505
Email: support@etwater.com
Business Hours
Customer Support Services offer assistance 7am to 5pm, PST, Monday through Friday,
excluding holidays.
Extended Summer Hours
ETwater Technical Support summer hours are 6am – 5pm, PST Monday through Friday.
Summer hours begin after Memorial Day and end on Labor Day.
LIMITED WARRANTY STATEMENT
Limited Warranty
ET Water Systems, Inc. ("ET Water") warrants that ET Water hardware products will be
free from defects in materials and workmanship under normal use for a period of three (3)
years from the date of purchase. Your sole and exclusive remedy is, at ET Water's option,
either repair or replacement of the product.
Exclusions
The above mentioned warranty shall not apply (i) if the product has been altered or modi-
fied without ET Water's authorization, (ii) if the product has not been installed, operated,
repaired, or maintained in accordance with ET Water's instructions, (iii) if the product has
been subjected to abnormal physical, thermal, or electrical stress, or to misuse, neglect,
or accident, or (iv) if product failure occurs as a result of any cause not attributable to ET
Water.
Warranty Service Procedures
To make a warranty claim, contact the ET Water distributor from whom you purchased
your product. In most cases, your distributor will be able to correct the problem, but if he
is not able to do so, you should contact ET Water directly in writing at the following ad-
dress:
ET Water Systems, Inc.
Customer Support Dept.
384 Bel Marin Keys Blvd., Suite 145
Novato, CA 94949
Prior to any return of the product, you must notify ET Water in writing of any defect in the
product within the applicable warranty period and provide dated proof of original purchase.
ET Water will provide you with a Return Material Authorization ("RMA") number and the
location to which you must return the product. You are responsible for proper packaging
of the product returned to ET Water and shipment to the location designated by ET Water.
Insurance and shipping costs relating to warranty service and any applicable duties will be
borne by you.
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