Other information
Troubleshooting
Symptom
Nothing appears on the
display
Unable to record
No playback tone heard
Unable to erase
Noise heard during playback
Recording level too low
Unable to set index marks
Unable to set verbal
comments
Cannot find the recorded file Wrong recording media or folder.
Cannot find the transferred
files
Cannot connect to a PC
* Supports file formats: DS2 (QP or SP), DSS (SP)
18
Probable cause
The batteries are not loaded properly.
The battery power is low.
The recorder is turned off.
The recorder is currently in Power Save
mode.
The memory does not have enough space.
The card is unformatted.
The maximum number of files has been
reached.
The file is locked.
The SD card is locked.
The earphone is connected.
The volume level is set to [00].
The file is locked.
The SD card is locked.
The recorder was shaken during recording.
The recorder was placed near a cell phone
or fluorescent lamp while recording or
during playback.
The microphone sensitivity is too low.
The maximum number of index marks (32)
has been reached.
The file is locked.
The SD card is locked.
The maximum number of verbal comments
(32) has been reached.
The transferred files are not supported by
this recorder.
Sometimes a connection cannot be made
with some PCs running Windows XP, Vista,
7, or 8.
Action
Make sure that the polarity is correct.
Charge or replace the batteries.
Turn the power on.
Press any button.
Erase unnecessary files or insert another
card.
Format the card.
Change to any other folder.
Unlock the file from the file menu.
Unlock the SD card.
Unplug the earphones to use the internal
speaker.
Adjust the volume level.
Unlock the file from the file menu.
Unlock the SD card.
— — —
Avoid using the recorder near cell phones or
fluorescent lamps.
Set the microphone sensitivity to the
conference mode and try again.
Erase unnecessary index marks.
Unlock the file from the file menu.
Unlock the SD card.
Erase unnecessary verbal comments.
Switch to the correct recording media or
folder.
The recorder can recognize the DSS file
format* only.
You need to change the PC's USB settings.
See ODMS software online help for details.