9.4. TROUBLESHOOTING
TM
My ANT+ device does not detect the power
sensor.
First of all make sure that your ANT+ device has
the power sensor option active, then pair the
power meter with the device.
Read the user manual to correctly pair your power
meter with your ANT+ device. The first step is to
activate the power meter by riding a few meters
(a 2.5 kg force must be applied on the pedals).
Take into account that after two minutes of
inactivity, INpower enters hibernation mode to
®
reduce battery consumption.
My INpower does not activate even after applying
®
force to the pedals.
Check to see if the battery is charged enough. For
that purpose, apply some force on one of the pedals
and check if the LED light under the dust cover in the
right crank arm blinks in green or yellow. If it blinks red
you need to recharge the battery. If it doesn't blink, try
to connect the charger and see if the LED starts
blinking. If the LED light doesn't blink in any of these
cases, contact your ROTOR dealer or local distributor
for more information.
My power meter
does not
Bluetooth® Smart device.
Follow the instructions in the user manual to correctly
pair your power meter with your Bluetooth® Smart
device.
Make sure that the INpower® is active. Keep in mind
that after two minutes of inactivity it will enter
hibernation mode. You will need to activate the cranks
again if this happens.
66
Frequently asked questions
TM
TM
connect with
my
My power meter connects with the computer but
not with the
computer
If the meter is correctly paired and active and connects
with the computer (with the User Software) without
any problem but does not connect to the computer
device on your bicycle, it is possible that the cranks
are still in fast mode.
To avoid this, always disconnect your power meter
from the User Software before closing the program.
How do I get spare parts?
Please contact your ROTOR dealer or local distributor.
Do not try to disassemble your power meter's parts
except
to install it
. Improper handling will void the
warranty.
Who do I contact for warranty issues?
Please contact your ROTOR delaer or local distributor.
ROTOR provides two years of warranty for all its
products in compliance with European law.
What kind of support can I expect if I need
assistance with my INpower ?
You will find all the necessary information about
installation and how to use INpower by visiting:
http:// power.rotorbike.com/
in
If you have any questions, suggestions or technical
service requests, contact your retailer or local
distributor. You can also contact ROTOR technical
service directly by emailing:
techservice@rotorbike.com
device.
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