Hub; Download The App & Create A Household; Where To Put Your Hub - SURE petcare SureFlap Manual Del Usuario

Hub

Download the app & create a household
Download the free Sure Petcare mobile app now.
Once you've created an account, you'll be asked to make a household. Your household
is your connected network and will contain all of your Sure Petcare connected
products and all of your pets. You can even invite other members of your family
to join your household, so they don't have to repeat the setup process.
If you'd rather use the Sure Petcare web app, please go to surepetcare.io.

Where to put your Hub

Because your Microchip Pet Door connect system communicates wirelessly, where you choose
to locate your Hub can affect its performance.
Here are some tips to find the best place:
• We advise you locate your Hub within 10 metres of where you intend to put your Pet Door. This
range could be larger or smaller depending on interference, so please also follow the tips below.
• Keep your Hub as far away as possible from any potential sources of interference, for example:
digital cordless phones, baby monitors, wireless video senders etc.
• Where possible, position your Hub so that it is in line-of-sight of your Pet Door – this should
improve performance.
• Thick walls and a large distance between the Hub and your Pet Door can affect performance.
• Place the Hub so it is roughly 1 metre off the ground, or higher. Preferably on a table or shelf
which is as clear of obstructions as possible.
• Make sure the Hub isn't positioned next to any large metal objects - eg. fridges.
• Also, don't position your Hub so that it is near or in line of sight of any large
amounts of water such as fish tanks.
Moving your Hub closer to your Pet Door:
Occasionally your Hub may experience connection issues despite following
the above tips, this is likely because there is too much interference.
Please see the link below for further advice on how to move your Hub
closer to your Pet Door whilst still being able to connect it to the internet.
Also see page 9 or surepetcare.com/hub-connectivity.
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Sure Petcare
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