Lights; Help & Support - The Hub; Connection Issues - SURE petcare SureFlap Manual Del Usuario

Lights

Your Hub indicates it's current state using the lights in its ears, different coloured light sequences
mean different things. For example:
Setup lights
Every time the Hub powers up or is trying to connect to other elements of the system, you'll see
the setup lights. The ears will alternate red for a while, then green, once you see a flash of orange
and the ears go solid green the Hub is connected.
Green ears
Green ears mean the Hub is working correctly. See below for the details of what each light
sequence means.
Both ears are solid green = Your Hub is turned on, connected and working correctly.
Both ears flash twice = A pet has gone through the Pet Door.
Alternating green ears = Your Hub is re-connecting to our servers.
Red ears
Red ears mean the Hub is having some connectivity issues.
For more information on diagnosing these issues, see page 10.
Both ears are solid red = Your Hub is doing a Firmware update.
Be patient, your Hub will reboot and continue as normal shortly.
Both ears flashing red = Your Hub has lost connection with your
Pet Door and is trying to reconnect.
Alternating red ears = Your Hub is having difficulty connecting
to the internet and/or our servers.
Help & support - the Hub

Connection issues

1. Receiving multiple notifications via the app.
If you are experiencing problems where your Hub or Pet Door keep dropping connection,
please try the following:
• Try relocating your Hub. Follow the advice given on page 7 but if that doesn't work, you will
need to move your Hub closer to the Pet Door - read below.
• In order to move your Hub closer you could firstly try connecting it to your router using
a longer Ethernet cable. This way you will have more distance to play with.
• If the above doesn't work, we recommend purchasing an 'Ethernet over power adapter'.
This will plug into a normal power socket and allow you to connect your Hub to the internet
closer to your Pet Door location.
• For more detailed advice and instructions please visit: surepetcare.com/hub-connectivity.
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