Troubleshooting Procedures (cont.)
Troubleshooting the Whirlpool System
Symptoms
2. Motor starts, but all jets are not
functioning.
3. User keypad is illuminated but
does not respond to buttons or
ring.
4.
User keypad indicator bar
keeps scanning at power-up.
5. User keypad is illuminated, but
pump won't start.
6. Motor runs but pump won't
prime (cavitates).
7. Pump stops before 18 minutes.
1043843-5-B
Probable Causes
B. GFCI or ELCB circuit breaker
is tripped.
C. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
D. Keypad is not working.
E. Control is not working.
A. Jet is closed.
B. Jet not installed correctly.
C. Jets are blocked.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. Keypad is not working.
D. Control is not working.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. Keypad is not working.
D. Control is not working.
A. Power cord from pump to
control is loose, disconnected
or damaged.
B. Pump is not working.
C. Control is not working.
A. Pump is shimmed too high.
B. Small air leak at pump inlet.
C. Motor/pump is not working.
D. Controller is not working.
A. GFCI or ELCB tripped.
8
Recommended Action
B. Reset GFCI or ELCB.
C. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to
installer/dealer.
D. Replace user keypad. Refer to
installer/dealer.
E. Replace control. Refer to
installer/dealer.
A. Rotate jet trim ring
counterclockwise to open.
B. Reinstall jet; check for O-ring
damage.
C. Remove obstruction.
A. Reset GFCI or ELCB.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to
installer/dealer.
C. Replace user keypad. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
A. Reset GFCI or ELCB.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to
installer/dealer.
C. Replace user keypad. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
A. Check wiring for proper
connections. If problem
persists, refer to
installer/dealer.
B. Replace pump. Refer to
installer/dealer.
C. Replace control. Refer to
installer/dealer.
A. Lower pump/control to
subfloor level.
B. Securely tighten nut(s) on
intake side of pump.
C. Replace motor/pump. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
A. Identify source of fault, and
correct. Reset GFCI or ELCB.
Kohler Co.