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Any reclamation against guarantee should be made by an online declaration, via the
www.service-gre.com website, together with receipt of purchase. You may be asked
for photographs to justify the claim. No returns of material will be accepted without
previous agreement. The client will support all costs of all returns of goods, (packaging
and transport).
AFTER VERIFICATION AND CONFIRMATION OF A MANUFACTURING DEFECT
The products that eectively show defects will be repaired or will be
replaced free of transport costs.
The guarantee is limited to the repair or replacement of the defective part. It does not
include, under any circumstance, the payment of compensation for harm and damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING SITUATIONS:
•
Use of materials that do not comply to our instructions.
•
Damages caused by mishandling or an installation not complying with the ins-
tructions.
•
The maintenance instructions were not followed.
•
Inappropriate or wrong use of the chemical product.
DURATION OF THE GUARANTEE:
IMPORTANT:
Manufacturas Gre interchanges components in exchange for others to
be veried. If, after the verication no anomaly or dysfunction is detected,
Manufacturas Gré reserves the right to invoice the client for the cost for
transport and other diverse expenses.
Gre pools are subject to the legal 2- years guarantee established by the General
Consumers and Users Defence Act counting from the date of purchase and according
to the terms of the same. We remind you that for the guarantee to be applicable the
purchase receipt should be presented and/or the return of the product. Manufacturas Gre
also grant an additional 2-year commercial guarantee for this pool model, that is to say
making a total of 4 years, exclusively regarding the metallic parts of the pool structure.
This additional commercial guarantee will not aect the rights of the consumer according
to the legal guarantee.
The following is excluded from both guarantees:
•
The PVC Liner, in the case of disassembly and re-assembly of the pool
•
Stains or decolouring that can appear in the liner due to its use
•
Damages to the pool derived from poor ground preparation where the pool is
located
•
Damage to the pool derived from burial of the same
•
Any damage to the pool derived from misuse of the same, according to the ins-
truction manual
Guarantee card
Keep your manual with the purchase justication (payment receipt)
for any type of reclamation.
Likewise, all plastic parts are excluded from the additional commercial guarantee, that
is to say:
•
•
To be able to benet from the guarantee, your pool should include this document.
Guarantee valid for pools sold after 1 January 2016.
•
•
•
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
•
•
•
•
•
•
•
AFTER SALES SERVICE WITHOUT GUARANTEE:
The guarantee is valid in all the UE countries, UK and Switzerland.
GRE oers the buyer -in addition to the rights of guarantee from the seller that correspond
by law and without limiting them- an additional right according to the conditions of the
following obligations guaranteed for new products.
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The liner
Any decorative part
Liner: 2 years for the seams and water tightness in normal con-
ditions of use. The guarantee does not include: Ripping, tears,
breakages, stains ( caused by pouring treatment products directly
into the water ), stains linked to the growth of algae, stains related
to the decomposition of foreign bodies in contact with the liner,
stains and decolouring resulting from the action of oxidising prod-
ucts, colour maintenance and wear due to friction of the material
over diverse surfaces. Deformation of the liner that has been left
without water for 24 hours (never completely empty the pool). You
should keep the label with the serial number of the liner that is
on the product and on its packaging. This number and a sample
of the liner will be required for any eventual reclamation against
the guarantee.
Filter group: The pump has 2 years guarantee (electrical problem ),
in normal conditions of use. The guarantee does not cover break-
age of parts (pump base/sand deposit, pre-lter cover, multi-direc-
tional trap...), wear due to a poor connection, use of the pump
without water, wear due to abrasion or corrosion ( the lter group
should be located in a cool and dry position, kept protected from
water splashing ).
Other components: 2 years.
Cuts in the liner
The assembly and lter connection
The assembly
The lling with water
Installation of the edges
The wintering
Maintenance
•
In the case of problems, contact us:
www.grepool.com/en/after-sales
4
4
AÑOS
AÑOS
ANS
ANS
YEARS
YEARS
GARANTÍA
GARANTÍA
en estructura metálica
en estructura metálica
GARANTIE
GARANTIE
sur la structure acier
sur la structure acier
WARRANTY
WARRANTY
on the metallic structure
on the metallic structure
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