IV. Frequently Asked Questions (FAQ)
Even if no problems arise from the equipment, users may still have many questions, especially regarding
clinical procedures. Few common questions and answers are listed below. If your questions are not answered
here, please contact InBody.
* Customer contact information can be found under Settings of the Administrator Menu '24. Customer Service Information'.
A. Regarding the InBody
If a problem arises with the InBody570, you may first attempt to check the 'Troubleshooting' in the Administrator
Menu. The InBody570 can help you diagnose and solve some problems. If your problem cannot be resolved
through the 'Troubleshooting', please refer to the possible solutions below.
Question
My InBody570 does not
•
turn on.
Insert the power plug completely into a grounded 3-socket outlet.
•
When using a power surge protector, the equipment may not power on if
•
the power switch on the power surge protector is turned off. Check the
power surge protector which the power plug is connected to.
The problem may occur if the power cord is not completely plugged into
•
the adapter. Insert the power cord completely into the adapter.
The problem may occur if you are using the power adapter that is not provide
•
by InBody. Always connect a power adapter (DC 12V, 3.4A/3.34A) provided
by InBody.
Power adapter
Answer
Grounded 3-socket outlet
Power surge protector
power switch
Power cord
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