Malfunction
The clean lamp
is green, but it is
operating at a high
speed.
The gas pollution level
is constantly high.
The air outlet smells
bad.
Even though the
product is connected
to Wi-Fi, the product is
not working with my
smartphone.
32
Does it operate manually?
•
– During manual operation, it operates at the set speed regardless
of the air quality. Change the speed you are using.
When using the product for the first time or when using the
•
product after storing it for a long time, the gas level may
temporarily be displayed as high. (It takes approximately
48 hours for the product's gas sensor to stabilize. This is not a
product defect.)
If the gas pollution level consistently displays as bad, the
•
concentration of hazardous gases, which are undetectable by
humans, may be high in the usage area, so open a window to
ventilate the area, and then try operating the product again.
If using when the smell of cigarettes or grilled meat is strong,
•
odors may be adsorbed onto the filters, and the filters may
need to be replaced.
– Use it with sufficient ventilation. Odors may be adsorbed onto
the filters, and the filters may need to be replaced.
Do you need to clean or replace the filter?
•
– Check the filter cleaning and replacement cycle in the user
manual and take necessary actions, or contact the service center.
Turn off the app and relaunch it, or Check the setting status
•
of the wireless router.
Check if the product's status is offline in the app.
•
Solution