Philips HomeRun Aqua 7000 Serie Manual De Instrucciones página 36

English
38
Problem
The email with the
verification code has not
been received.
The robot can't find station.
The robot pushes the station
away.
The robot doesn't clean
properly.
Possible cause
The Wi-Fi password has been
changed.
The Wi-Fi network name has
been changed.
The app account was changed.
The verification code email may
take up to a minute to arrive.
The email has not been sent.
The email may have landed in
'spam' or 'junk' folder.
A wrong email address is used.
The phone or computer doesn't
have good internet connection
to receive the email.
The station has been moved
during a cleaning run.
The station is not connected to
the power supply.
The sensors on robot and/or
station are dirty.
A No-Go zone was placed too
close to the station
The station has been placed on
a spot with very bright light.
The station is not standing
close to a wall.
The sensors on robot and/or
station are dirty.
The station doesn't have
enough space around it (0,5
meter to each side and 1,5 m to
the front).
The dust bin of the robot is full
(XU7000).
The water tank is empty.
Solution
When Wi-Fi details have changed: add the
robot to the app again.
When Wi-Fi details have changed: add the
robot to the app again.
When account details were changed, add
robot to the app again.
Wait more than a minute for the email.
Click the "resend" button.
Check the 'spam' or 'junk' folders. (The
sender of the e-mail is:
HomeRun_noreply@).
Check if you have used the correct email
address.
Make sure the phone or computer has a
good internet connection.
Place the station back in the same place it
was before the cleaning run started.
Connect the station to the power supply.
Clean all the sensors of the robot and the
station.
Don't save No-Go zones too close to the
station.
Don't put the station in a place with very
bright light (like direct sun light) this may
interfere with the infra red signal.
Place station with the back towards a wall.
Clean all the sensors of the robot and the
station.
Make sure the station has enough space
around it.
Empty the dust bin of the robot (XU7000).
Refill the water tank in time.