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Problem
A schedule is set, but the
robot doesn't start cleaning
according to the schedule.
It is not possible to log in to
the robot app account.
Pop-up messages about app
or firmware updates
continue to be received.
Possible cause
The 'do not disturb' function
may be activated.
The robot is in sleep mode.
The wrong time zone has been
selected in the app.
The robot has lost connection
with the Wi-Fi network.
The battery of the robot is
empty.
The email address has been
changed.
The password is wrong.
The wrong country region is
selected.
App updates or firmware
updates are not installed.
Solution
Clean the anti-drop sensor on the bottom
of the robot.
Check in the app if the 'do not disturb'
function is switched on at the same time as
the schedule.
Make sure that the robot is charging in the
station.
You can change the time zone in in the app
in 'My Account' under 'Profile'.
Make sure the Wi-Fi network is working.
Make sure that the station is connected to
the power supply.
Create a new app account in case the email
address has been changed.
Enter the correct password.
In case the password is forgotten, click
'forgot password' and follow the steps.
Select the correct country region in the
app.
For continuous improvement of the robot
we recommend installing all updates.
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