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TROUBLESHOOTING GUIDE - CONT'D
WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit
before troubleshooting.
The unit is hissing and not reaching pressure.
• Make sure the pressure release valve is turned to the SEAL position. If you've done this and still hear
a loud hissing noise, it may indicate the silicone ring is not fully in place. Press START/STOP to stop
cooking, VENT as necessary, and open the lid. Press down
on the silicone ring, ensuring it is fully inserted and lies flat under the ring rack. Once fully installed,
you should be able to tug lightly on the ring to rotate it.
The unit is counting up rather than down.
• The cooking cycle is complete and the unit is in Keep Warm mode.
How long does the unit take to depressurize?
• The time it takes to release pressure depends on the quantity of food in the unit and can vary from
recipe to recipe. If the unit is taking longer than normal to depressurize, unplug the unit and wait
until all pressure is released before opening the lid.
"ADD POT" error message appears on display screen.
• Complete Meal Pot is not inside the cooker base. Complete Meal Pot is required for all functions.
"SHUT LID" error message appears on display screen.
• The lid is open and needs to be closed for the selected function to start.
"ADD WATER" error message appears on display screen when using the Steam or Pressure
function.
• The water level is too low. Add more water to the unit for the function to continue.
"NO PRESSURE" error message appears on display screen when using the Pressure function.
• Add more liquid to the Complete Meal Pot before restarting the pressure cook cycle.
• Make sure the pressure release valve is in the SEAL position.
• Make sure the silicone ring is installed correctly.
"ERR" message appears.
• The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288. So we
may better assist you, please register your product online at registeryourninja.com and have the
product on hand when you call.
"SLIDE" error message appears on display screen.
• Move the slider to the position corresponding with the desired cooking function.
"LOCK LID" error message appears on display screen.
• Move the slider to the PRESSURE position in order to lock the lid.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourninja.com and have
the product on hand when you call, so we may better assist you. A Customer Service Specialist will
provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
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