Symptoms
Moisture collects on
• This is normal when cooking foods in high moisture.
oven window or steam
• Excessive moisture was used when cleaning the window.
comes from oven vent
• The password for the Wi-Fi network was entered incorrectly.
• Mobile data for your smartphone is turned on.
• The wireless network name (SSID) is set incorrectly.
Trouble connecting
appliance and
• The router frequency is not 2.4 GHz.
smartphone to Wi-Fi
network
• The distance between the appliance and the router is too far.
• This alert sounds when the sous vide module is operated without water in the
The sous vide
module beeps during
operation
• The oven is running a self-clean cycle and the sous vide module is disabled.
The sous vide control
• The water level has fallen below the Minimum mark in the water bath.
knob LED shows "HS"
• The temperature of the water in the water bath is very high.
• Metal utensils will scratch the surface of the griddle. Do not use the griddle as a
Griddle surface is
scratched or dull.
Food is not cooking
• Wait until the griddle preheat chime sounds before starting to cook food.
properly on the
griddle.
• During steam cooking, the water in the steam feeder is transferred to the bottom
Water pools in the
bottom of the oven
during or after steam
• If the water leaves mineral deposits on the oven bottom, remove the deposits
cooking.
• Using hard water in the steam feeder can result in hard water scale on the oven
White residue appears
on the oven bottom
• To remove mineral deposits that remain on the oven bottom, use a cloth or
after steam cooking.
• After any steam cooking cycle, the drying function will run automatically. It is
Noise after steam
cooking
Possible Causes / Solutions
- Delete your home Wi-Fi network and begin the registration process again.
- Turn off the Mobile data on your smartphone before registering the appliance.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
water bath.
- Fill the water bath to the recommended level before using.
- The sous vide module can be used once the self-clean cycle is complete and
the oven has cooled down.
- Add water to the water bath.
- Allow the water to cool before handling the water bath.
cutting board. Use only silicone or wood utensils when cooking on the griddle.
of the oven. It is normal for water to fill the bottom of the oven during or after the
Steam mode.
with a cloth or sponge soaked in vinegar.
bottom.
sponge soaked in vinegar or a weak citric acid solution.
normal to hear the steam pump running during the drying function.
TROUBLESHOOTING
95