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Warranty and Service – POLICY
There are two types of service available for Euramco
products. Warranty service and Non-Warranty Service:
A. Warranty Service
Service is available in accordance with the warranty of
the product line. The warranty is valid from the time the
unit was put into service by the end-user but in no case
longer than the warranty period plus 12 months from
the time the unit was shipped from Euramco stock. All
warranties by Euramco are for defects in workmanship
and materials and the liability is limited to repair of
these defects and/or replacement cost of the item. For
verification purposes, the serial number of the unit and
proof of purchase will be required for warranty
processing.
B. Non-Warranty Service
Service is available from our factory or authorized
service center(s). Rates for service, spare parts pricing,
etc. can be obtained directly from Euramco.
Validation of Warranty is an important first step in the
warranty process. Validation consists of a simple check of
our serialized records to insure validity of the warranty. The
customer can find the serial number affixed to the unit on a
serialized label located on the frame. Additionally, dealer or
distributor records can be consulted to determine date of
sale. In most cases the serial number is sufficient unless a
considerable amount of time has passed since the item left
Euramco warehouse.
Authorization to Return for Service
Once the item has been successfully validated as under
warranty, a return for service authorization (RMA) will be
issued to the customer. Insert a copy of the RMA into return
shipment to expedite repairs.
Freight Policy
Freight to return goods for service will be paid for by the
company making the return.
Repairs and Determination of Warranty
After receipt of goods in which a RMA has been issued the
goods will be evaluated to ensure the required repairs are
warrantable. If so, the goods will be repaired and
dispatched back to the customer as expeditiously as
possible. For US, EU, and China customers only, credit for
incoming freight will be made only to authorized dealers as
a credit on account and shall be an amount equal to the
current rate to ship via UPS Ground from the customer to
the repairing facility. If not, an estimate will be made and
forwarded to the customer for his review and approval.
Upon approval the goods will be repaired and sent back to
the customer.
Place of Repair
Repair and Warranty service can be obtained at our
authorized service centers. For a complete list of authorized
service centers, contact Euramco at theteam@euramco.com
or +1-619-670-9590
Customer Service – United States
Call: +1-619-670-9590
Email:
theteam@euramco.com
Contact Customer Support with technical, service/repair, or
warranty questions. For customers located outside the
United States, please contact your dealer.
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