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5.3 Repair and Calibration
To ensure that your instrument meets factory specifications,
we recommend that the instrument be sent back to our factory
Service Center at one-year intervals for recalibration or as
required by other standards or internal procedures.
For instrument repair and calibration:
You must contact our Service Center for a Customer Service
Authorization Number (CSA#). Send an email to
requesting a CSA#, you will be provided a CSA Form and other
required paperwork along with the next steps to complete the
request. Then return the instrument along with the signed CSA
Form. This will ensure that when your instrument arrives, it will be
tracked and processed promptly. Please write the CSA# on the
outside of the shipping container.
Ship To: Chauvin Arnoux
15 Faraday Drive • Dover, NH 03820 USA
Phone: (800) 945-2362 (Ext. 360) / (603) 749-6434 (Ext. 360)
Fax: (603) 742-2346
E-mail:
(Or contact your authorized distributor.)
Contact us for the costs for repair and standard calibration.
NOTE: You must obtain a CSA# before returning any
instrument.
5.4 Technical Assistance
If you are experiencing any technical problems or require any
assistance with the proper operation or application of your
instrument, please call, e-mail or fax our technical support team:
Chauvin Arnoux
Phone: (800) 343-1391 (Ext. 351)
Fax: (603) 742-2346
E-mail:
techsupport@aemc.com
18
, Inc. d.b.a. AEMC
®
repair@aemc.com
, Inc. d.b.a. AEMC
®
Phase & Motor Rotation Meter Model 6611
repair@aemc.com
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®
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