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Q: The tablet cannot establish a connection with the MDCI dongle.
A:
Possible Cause
Poor contact of the MDCI dongle.
The firmware is damaged.
Q: Can I use other chargers to charge the tablet?
A: No, please use the original charger provided by TOPDON.
Any damage or economic loss caused by using the improper battery charger will not be our
responsibility.
Q: How to save the battery power?
A: Please switch off the screen while the tablet is idle, or set a short standby time, or reduce the
brightness of the screen.
Q: Are there non-standard OBDII adapters in the box?
A: Yes.
Q: What does "Communication error with vehicle ECU" mean?
A: Please confirm the following cases:
Whether the diagnostic MDCI dongle is correctly connected.
•
Whether the ignition switch is ON.
•
Or send your vehicle's year, make, model, and VIN data to us via the "Feedback" feature for
timely technical assistance.
Q: The tablet failed to get access to the vehicle's ECU system?
A: Please confirm the following cases:
Whether the system is available in the vehicle.
•
Whether the MDCI dongle is correctly connected.
•
Whether the ignition switch is ON.
•
EN I 38
Solution
•
Unplug the MDCI dongle and
then plug it in again.
•
Perform the MDCI Bluetooth
pairing again.
Enter the User Info and tap "Fix MDCI
Firmware/System" to fix the firmware.
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