Identifying The Problem - Mode com XVIN Manual De Usuario

TROUBLESHOOTING
Your notebook PC is sturdy and subject to few problems in the eld. However, you may en-
counter simple setup or operating problems that you can solve on the spot, or problems
with peripheral devices, that you can solve by replacing the device. The information in this
section helps you isolate and resolve some of these straightforward problems and identify
failures that require service.

Identifying the Problem

If you encounter a problem, go through the following procedure before pursuing complex
troubleshooting:
1. Turn o your notebook.
2. Make sure the AC adapter is plugged into your notebook and to an active AC power
source.
3. Make sure that any card installed in the PC Card slot is seated properly. You can also re-
move the card from the slot, thus eliminating it as a possible cause of failure.
4. Make sure that any devices connected to the external connectors are plugged in prop-
erly. You can also disconnect such devices, thus eliminating them as possible causes of fail-
ure.
5. Turn on your notebook. Make sure it has been o at least 10 seconds before you turn it
on.
6. Go through the boot sequence.
7. If the problem has not been resolved, contact your support representative.
Before you place the call, you should have the following information ready so that the cus-
tomer support representative can provide you with the fastest possible solution:
• Product name
• Product con guration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Hardware con guration
• Type of device connected, if any
See the Con guration Label on the bottom of your notebook for con guration and serial
numbers.
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