Warranty Conditions; Warranty Procedure; Troubleshooting - Tacx NEOBIKE Manual De Usuario

6. Warranty conditions

Thank you for buying this Tacx product. Tacx aims to provide the highest possible quality at all times.
Nevertheless, should you have any complaints please notify us immediately. The following warranty
conditions apply without prejudice to the stipulations in Tacx's General Terms and Conditions. The
warranty period for new Tacx products is two years, calculated from the date of purchase, or, if the
product is not delivered immediately on the date of purchase, the date that the product is delivered.
The warranty applies to the first owner of the product only. Moreover, the warranty only applies if
an original proof of purchase can be furnished. If you have any questions or would like to analyse a
problem, always visit the Tacx support website first (https://support.tacx.com). Many cases relate to a
software problem and not a hardware problem. Never return parts before a thorough analysis has been
carried out.
Warranty
1. Should a fault occur within the warranty period as a result of a material and/or manufacturing
fault, Tacx guarantees that this fault will be repaired without cost and/or to replace the defective
part. Should repair or replacement not be possible, or cannot reasonably be expected of Tacx, then
Tacx reserves the right to reimburse the market value of the part that has been returned.
2. If a part is replaced within the product's warranty period, the original warranty period for the
product applies to this part also. The original warranty period is therefore never extended or
renewed by replacement in the interim.
3. When a fault arises this should be notified to Tacx or the dealer from whom you've bought the
trainer in writing as soon as possible, but not later than two months after it has been discovered.
4. There is no entitlement to claim under the warranty and all warranties are invalidated if the defect
is the result of:
a) maintenance work/repair work not carried out by Tacx or the certified Tacx dealer;
b) improper use, therefore, use for a purpose other than the purpose for which the product is
intended;
c) the use of parts that are not original Tacx parts;
d) changes to the product, which have been implemented without permission from Tacx;
e) normal wear and tear and/or poor maintenance;
f) external influences, such as moisture penetration (perspiration, condensation or others).
5. There is also no warranty in relation to damage to the product which occurs while the product is
being shipped/transported.

Warranty procedure

•
Consult the Tacx support website (support.tacx.com) or contact the certified Tacx dealer to analyse
the problem (have it analysed).
•
If the product proves to be defective after analysis then send a copy of the proof of purchase and
the fully completed service form to the certified Tacx dealer. The claim under warranty can only be
accepted for processing if the proof of purchase and a fully completed service form are received.
•
The decision on whether a defect in a product is covered by the warranty rests solely with Tacx B.V.
in the Netherlands.
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