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Problem
Opener does not run
from Remote Control
Door Opener starts
for no apparent reason
Door starts down, then
stops before it is
completely closed
Door starts down, then
stops and goes back up
Door will only run closed
Door will only run open
Lights will not go out
Door starts up, but stops
before it is
completely open
Operator runs, but door
does not move
Wall Console Vacation
Lock function does
not work
26
General Troubleshooting (Always Check the Status LED Light)
1. Check power source.
A. If Opener is connected to an outlet :
• Plug a working lamp into outlet used for Power Head.
• If lamp glows, power source and outlet are OK.
• If not, check fuse or circuit breaker or non-compatible GFCI.
NOTE: A licensed electrician must replace non-compatible GFCI's.
B. If Opener is connected to a wiring box:
• Check that fuse is not blown, or circuit breaker is on and not tripped or off.
• If still no power, have a licensed electrician check circuit and wiring.
2. If Power Source is OK :
• Check connections at Power Head Terminals (see Wall Console Installation page 18), tighten any loose connection.
• Check connections at Wall Console Terminals, tighten any loose connections.
Have a Genie Factory Authorized Dealer check that Ribbon Cable between Controller Board and Motor Drive
Board is properly connected to Connectors on Circuit Boards, or call Customer Service at 1-800-35-GENIE.
• Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires).
Replace any shorting Staples and shorted Wires.
• Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver's memory
and reprogram for remaining remote controls. (See Erase All Receiver Memory on page 22).
• Ensure that no Buttons are stuck "pushed-in" on Wall Console or any Remote Controls.
• Check Close Limit Switch setting (see Set Limit Switches and Force Controls on page 20).
Adjust as needed.
• Check for shorted Wires.
• Check garage door for binding.
• If a new installation, check Door Arm position.
• Check operation of Contact Reverse function.
• Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses.
• Check Safe-T-Beam® System diagnostic code.
• Check Close Force adjustment (see Set Limit Switches and Force Controls on page 20). Adjust as needed.
• Check garage door for binding.
• Check Open Limit Switch for a short circuit and for proper wiring.
• Check Open Force adjustment (see Set Limit Switches and Force Controls on page 20). Adjust as needed.
• Check condition of garage door and door spring(s).
• WARNING: If you suspect a problem with the garage door hardware or springs,contact a Genie
Factory Authorized Dealer for service,or contact Customer Service at 1-800-35-GENIE.
• Check Safe-T-Beam® System as detailed in the Safe-T-Beam® System Self-diagnostic Troubleshooting Chart
(see Safe-T-Beam® System Self-diagnostic Troubleshooting Section on page 24).
• Check Close Limit Switch for a short circuit and for proper wiring.
• Check Close Force adjustment (see Set Limit Switches and Force Controls on page 20). Adjust as needed.
• Disconnect Wires connected to Wall Console. (see Wall Console Installation on page 18).
Check their condition and either replace or reconnect.
• Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls
or Wireless Keypad to operate Opener.
• Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as detailed in Maintenance Section.
• WARNING: If you suspect a problem with the garage door hardware or springs,contact a Genie
Factory Authorized Dealer for service,or contact Customer Service at 1-800-35-GENIE.
• Check Open Limit Switch for a short circuit and for proper wiring.
• Check Open Force adjustment (see Set Limit Switches and Force Controls on page 20). Adjust as needed.
• Ensure Magnetic Carriage Assembly is engaged to Rail Drive Screw (see Install Magnetic Carriage Assembly
onto Rails on page 10).
• Check Force adjustment (see Set Limit Switches and Force Controls on page 20). Adjust as needed.
• Check that all sections of Rail Drive Screw are turning when Motor runs. If not:
– Check condition (not cracked, split, or broken) and placement of Coupler. Replace as needed.
– Check condition (not cracked, split, or broken) and placement of Collar and Clip. Replace them
as needed.
• Ensure Magnetic Carriage Assembly is in contact with Close Limit Switch.
• Check when door is fully closed, that Carriage activates Close Limit Switch. If not, adjust position of Close
Limit Switch (See page 19).
What To Do
For Help, call 1-800-35-GENIE or visit www.geniecompany.com
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