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Problem
Opener does not run
from Wall Control
Door Opener starts
for no apparent reason
Door starts down, then
stops before it is
completely closed
Door starts down, then
stops and goes back up
Door will only run closed
Door will only run open
Lights will not turn off
Door starts up, but stops
before it is
completely open
Operator runs, but door
does not move
Wall Console Vacation
Lock function does
not work
Noisy Operation
16
General Troubleshooting
What To Do
1. Check Lock switch on Wall Control Installation Poster.
2. Check Power Source:
•
For Grounded Plug Connection.
– Plug a lamp into the electrical outlet used for the door opener.
a. If lamp lights, power source is good.
b. If lamp does not light, check fuse or circuit breaker.
•
For Permanent Wiring Connection.
– Check fuse or circuit breaker.
3. Check connections (see Wall Console Installation on Installation Poster):
• At Power Head Terminals and Wall Control.
1. Check Wires to ensure that they are not cut (Staples can cut insulation and short Wires)
Replace any shorting Staples and shorted Wires.
2. Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver's memory
and reprogram for remaining remote controls. (See Erase All Receiver Memory on page 11).
3. Ensure that no Buttons are stuck "pushed-in" on Wall Console or any Remote Controls.
1. Check Close Limit Switch setting (page 9 and poster). Adjust as needed.
2. Check Force Setting (pages 9 and 10). Adjust as needed.
3. Check for shorted wires.
1. If a new installation, check Door Arm position.
2. Check operation of Contact Reverse function.
3. Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses.
4. Check Safe-T-Beam® System diagnostic code.
5. Check Close Force adjustment (see Set Limit Switches and Force Controls on pages 9 and 10). Adjust as needed.
6. Check garage door for binding.
1. Check Open Limit Switch for a short circuit and for proper wiring.
2. Check Open Force adjustment (see Set Limit Switches and Force Controls on pages 9 and 10). Adjust as needed.
3. Check condition of garage door and door spring(s).
4. WARNING: If you suspect a problem with the garage door hardware or springs,contact a Genie
Factory Authorized Dealer for service,or contact Customer Service at 1-800-35-GENIE.
5. Check Position of Lock Switch on Console.
1. Check Safe-T-Beam® System as detailed in the Safe-T-Beam® System Self-diagnostic Troubleshooting Chart
(page 15).
2. Check Close Limit Switch for a short circuit and for proper wiring.
3. Check Close Force adjustment (see Set Limit Switches and Force Controls on pages 9 and 10). Adjust as needed.
1. Disconnect Wires connecting Pushbutton to Power Head (see Pushbutton Installation on poster).
Check their condition and either replace or reconnect.
2. Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls
or Wireless Keypad to operate Opener.
3. Check for non-compatible wall control.
1. Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as detailed in Maintenance Section.
2. WARNING: If you suspect a problem with the garage door hardware or springs,contact a Genie Factory
Authorized Dealer for service,or contact Customer Service at 1-800-35-GENIE.
3. Check Open Limit Switch for a short circuit and for proper wiring.
4. Check Open Force adjustment (see Set Limit Switches and Force Controls on pages 9 and 10). Adjust as needed.
1. Ensure Carriage Assembly is engaged to Carriage Slide (see Install Carriage Assembly onto Rails on Installation Poster).
2. Check Force adjustment (see Set Limit Switches and Force Controls on pages 9 and 10). Adjust as needed.
1. Ensure Carriage Assembly is in contact with Close Limit Switch.
2. Check when door is fully closed, that Carriage activates Close Limit Switch. If not, adjust position of Close
Limit Switch (See pages 9 and 10).
1. Be sure all fasteners are tight.
2. Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as described in Maintenance Section (page 13).
For Help, call 1-800-35-GENIE or visit www.geniecompany.com
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