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What is covered?
Any defect in material and product workmanship from personal, normal household
use in accordance with the Owner's Manual.
For how long?
MODEL 2020L . . . 10 years on motor, 2 years all other parts.
MODEL 2020C . . . 10 years on motor, 2 years all other parts.
Who gets the warranty?
This warranty is limited to the consumer who originally purchased the product.
Geographic scope:
This warranty applies only to units installed and operated within the country where
they were purchased.
Limitations:
IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR
PURPOSEAND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE
PRODUCT IS FIT FOR ORDINARY USE), ARE LIMITED TO ONE YEAR FROM
THE DATE OF PURCHASE. GENIE WILL NOT PAY FOR: LOSS OF TIME;
INCONVENIENCE; LOSS OF USE OF YOUR GENIE PRODUCT OR PROPERTY
DAMAGE CAUSED BY YOUR GENIE PRODUCT OR ITS FAILURE TO WORK;
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; OR ANY
DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF YOUR GENIE
PRODUCT.
Some states and provinces do not allow limitations on how long an implied
warranty lasts or the exclusion of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
This warranty is the only one we will give on your Genie product, and it sets forth
all our responsibilities regarding your Genie product. There are no other express
warranties.
State and province rights: This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state and province to province.
How to get warranty service:
To obtain warranty service for your Genie product, you must provide proof of the
date and place of purchase of the product.
1.Do-It-Yourself-Service.
Call the Genie Consumer Connection toll free at 1.800.354.3643 to speak in
person to a trained Genie representative for assistance in diagnosing the
problem and arranging to supply you with the required parts for do-it-yourself
repairs. Trained service representatives are available Monday-Friday, 8:00 a.m. -
11:00 p.m., Eastern Time, and on Saturday, 10:00 a.m. to 7:00 p.m., Eastern
Time (subject to holidays) You may also get the information you need at
www.geniecompany.com.
Please note the following information,so it is available if you need to call us.
Date Purchased
Serial Number
Operator Model
Remote Control Model ______________________________
Dealer Name
Dealer Address
City
State
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NOTE
Please keep original or photocopy of your sales
receipt with this manual for future reference
should service ever be required.
Visit Our Website at: www.geniecompany.com
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SAVE THESE INSTRUCTIONS
2.Service From Authorized Dealers.
You also may obtain warranty service from Genie authorized dealers by
calling the Genie Consumer Connection at 1.800.654.3643 or by visiting
www.geniecompany.com before scheduling warranty service. If warranty service
is provided by an authorized dealer, Genie will provide all required parts under
warranty at no charge to you, but the dealers are independent business people
and may render a bench or service call charge for their services. Genie will not
reimburse you or otherwise be responsible for those charges.
We suggest that you retain your original packing material in the event we choose
to repair or replaqce your Genie Product and request that you ship it to us. Be
sure to include your name, address, telephone number, proof of date and place
of purchase and a description of the operating problem. After repairing or
replacing, your Genie product, we will ship it to your home at no cost to you for
parts and labor, but you will have to pay a minimum of $8.00 for shipping and
handling charges.
Your choice of either one of the above-described service options is your
exclusive remedy under this warranty.
What this warranty does not cover:
This warranty does not cover batteries (which are considered replaceable parts),
installation, commercial use, defects resulting from accidents, damage while in
transit to our service location or damage resulting from alterations, misuse or
abuse, lack of proper maintenance, unauthorized repair or modification of the
product, affixing of any attachment not provided with the product, programming of
the Remote Control Devices, Safe-T-Beam® adjustment/cleaning, staples through
wiring, pinched or broken wires, Carriage disengaged, Force Control adjustments,
door out of balance, broken springs or cables, power outages, use of extension
cords, missing or damaged parts on discounted, clearanced, final sale or taped
cartons, phantom operations (labor is not covered if Opener is functioning
properly while technician is in garage),fire, flood, or acts of God, or other failure to
follow the Owner's Manual.
FOR ANSWERS: CALL 1.800.354.3643
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For Help, call 1-800-35-GENIE or visit www.geniecompany.com
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