Troubleshooting - Oce CS6407 Guía De Consulta Rápida

Troubleshooting

Power is not turned on. Connection of the power cord
The paper guide does
not heat after the
heater is turned on.
The printer does
not start or operate
normally.
Printing is disabled.
Although the printer
is in the print mode,
printing does not start
with "PREHEATING"
displayed on the
operation panel.
The transmitted data is
not printed.
Blank sheet appears.
Media jam occurs
frequently.
Print speed is low.
The menu is displayed
in another language.
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Inspection/check item
Power supply to power outlet
Power switch ON/OFF status
Printer status
Host computer RIP setting
Heater control menu
Power voltage
Error LED ON and LCD message
USB cable connection
Error LED ON and LCD message
Error LED OFF
Print head cleaning
Room temperature
Aff ect of air fl ow
ONLINE LED (blinking?)
Print data
Media type
Media installation
Foreign matter in the carriage path
Foreign matter in the media feed path Remove the foreign matter, if any.
Suction fan power
Heater temperature setting
High-temperature environment
USB transfer speed
Language setting
Action
Plug the power cable properly into a power outlet.
Supply power to the power outlet. Check whether proper
power voltage is supplied.
Turn on the power switch.
The paper guide is heated during printing or when the heater
is turned on with the heater control menu. Print an image or
set the heater to ON to see if the paper guide is heated.
The heater temperature can also be set by the RIP of the host
computer. Check the host computer setting.
Turn on the heater (postheater/print heater/preheater) again,
and then print an image or set the heater to ON to see if the
paper guide is heated.
Connect the printer to 200 VAC power.
Take appropriate actions according to the error message.
Connect the USB cable correctly.
Take appropriate actions according to the error message.
Print the test pattern.
(Confi rm that the RIP software "Test pattern" is printed.)
Clean the print head.
Raise the room temperature. (Recommended temperature: 20
to 25ºC)
If the air from the air conditioner or fan is blowing against the
paper guide, avoid the air fl ow (by changing air fl ow direction,
orientation of the printer or the location of the printer).
Check the host computer communication conditions.
Check the current print data to see if blank sheet data is sent.
Check whether the set media type matches the media type
setting.
Install the media properly.
Remove the foreign matter, if any.
If the suction fan power is not best set, reduce the power.
If the heater temperature is not best set, lower the heater
temperature.
If the printer temperature is higher than 40°C, the printer
prints media at a lower printing speed. Set the atmospheric
temperature to 20 to 25°C (recommended temperature) and
leave the printer for at least one hour, and then start printing.
Check the USB transfer speed. When the USB connection is
made at the full speed, change the host computer connection
confi guration to high-speed USB connection to increase the
printing speed.
Turn on the power switch while pressing the
to start the printer. The language setting menu appears. Set
the language you want to use.
key
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