Dreame M12 Manual Del Usuario página 11

FAQ
EN
If an error occurs, the appliance will stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact the customer service.
Error Possible Cause
The appliance is out of battery or
its battery level is low.
The appliance is in the upright
position.
The appliance is overheating due
The appliance to blockage and the high-
does not work. temperature cut-off has activated.
The Used Water Tank is full.
The handle, brush roller, or Used
Water Tank is not installed in
place.
The appliance The temperature of the battery is
charges slowly. too low or too high.
The filter is clogged.
The suction
power of the
There are some foreign objects
appliance is
in the tube and the suction inlet
weak.
or the tube and the suction
inlet are blocked.
There is too much dirty water in
the Used Water Tank.
The motor
is making a
strange noise.
The suction inlet is blocked.
The dirt sensor needs cleaning.
The dirt level
The concentration of the cleaner is
indicator is solid
too high.
red.
Some liquid other than the
officially-approved cleaner has
been added and large amounts
of foam are produced.
The power adapter is not plugged
The display
into the electrical outlet.
screen does not
light up while
The appliance is not placed onto
charging.
the charging base properly.
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Solution
Fully charge its battery before use.
Recline the appliance backwards.
Clear the blockage and wait until
the temperature returns normal.
Empty the Used Water Tank.
Ensure the handle, brush roller, or
Used Water Tank are all properly in
place.
Wait until the battery's temperature
returns normal.
Clean the Used Water Tank and
the filter that is in the dust cup.
Clean the tube and the suction inlet.
Empty the Used Water Tank.
Clear any blockage in the suction
inlet.
The dirt sensor is in the
tube. Please refer to the
troubleshooting section for
guidance on how to clean the tube.
Dilute the cleaner with water at the
recommended ratio.
Use only the officially-approved
cleaner.
Make sure the power adapter is
plugged in.
Make sure the appliance is placed
onto the charging base properly.
FAQ
Error Possible Cause
The Clean Water Tank is not
properly installed in place, or the
water in the Clean Water Tank is
No water is
insufficient.
coming out
of the appliance.
It takes 30 second to dampen the
brush roller.
A collision or a sharp pull causes
water to enter the motor.
The vent leaks
water.
The filter is not completely dry
after being cleaned.
The brush roller may be jammed
by large debris.
The appliance is not being
charged.
Self-cleaning cannot be enabled
if the battery level is lower than
Self-cleaning
15%.
fails.
The Used Water Tank is not
installed in place, or the Used
Water Tank is full.
The Clean Water Tank is not
installed in place, or the water
in the Clean Water Tank is
insufficient.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
EN
Solution
Re-install or fill the Clean Water
Tank.
Turn on the appliance and check
again in 30 seconds.
Move the appliance gently back and
forth while it is turned on.
Dry the filter completely before use.
Open the brush roller cover to check
and clean the brush roller.
Make sure the appliance is being
charged before enabling the self-
cleaning function.
The self-cleaning function
can only be enabled when the
appliance is being charged and the
battery level is more than 15%.
Re-install or empty the Used Water
Tank.
Fill or re-install the Clean Water
Tank.
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