Sending The Device To An Authorized Mectron Service Service - Mectron Piezosurgery touch Manual De Uso

09.4 Û SENDING THE DEVICE TO AN AUTHORISED
MECTRON SERVICE CENTRE
In the event that technical assistance is
needed on the device, contact one of the
Authorized Mectron Service Centers or your
Retailer. Do not attempt to repair or modify
the device and its accessories.
Clean and sterilize all the parts that need to
be sent to an Authorized Mectron Service
Center, following the instructions provided
in the Cleaning and Sterilization Manual
supplied with the device.
Leave the sterilized parts in the packet,
procedure that confirms the sterilization
process has been performed.
The cleaning and sterilization requirements
are in line with those in force concerning the
safeguarding of health and safety on the
workplace, as per Law Decree 626/94 and
DLgs 81/08 and its subsequent amendments,
both laws of the Italian State.
In the case that the customer does not fulfill
the requirements, Mectron reserves the
right to charge him or her the cleaning and
sterilization expenses, or to reject the goods
received in unsuitable conditions, returning
them to the customer, at his or her expense,
for them to be correctly cleaned and sterilized.
9 Û TROUBLESHOOTING
The device must be returned properly
packaged, accompanied by all the accessories
and by a sheet bearing the:
• Data of the owner with telephone number
• Product name
• Serial number and/or lot number
• Reason for goods returned / description of
the malfunction
• Photocopy of delivery note or purchase
invoice of the device
CAUTION: Package
Pack the device in its original package to
prevent damages during transport.
Once the material has been received by the
Authorized Mectron Service Center, qualified
technical personnel will provide its evaluation
to the given circumstance. The repair works
will be performed only upon their prior
acceptance by the end customer. For further
details, contact the closest Authorized
Mectron Service Center or your retailer.
Unauthorized repair works may damage the
system and make the warranty void, and
absolve Mectron of any responsibility for
direct or indirect harm to persons or damages
to things.
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