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NOTE
• If the appliance cannot be connected due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.
SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data via
your telephone to the SIGNATURE KITCHEN SUITE
Customer Information Center. NFC or Wi-Fi equipped
models can also transmit data to a smartphone using
the LG ThinQ application.
Smart Diagnosis™ through the
Concierge Service
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1
Call the SIGNATURE KITCHEN SUITE
Concierge Service at 1-855-790-6655.
2
Touch SETTINGS, located at the center bottom
of the main display screen. Swipe to the third
settings screen and select Smart Diagnosis™.
Follow the instructions in the display.
NOTE
Do not touch any other buttons or icons on the
display screen.
3
Touch Start.
4
Keep the phone in place until the tone
transmission has finished. This takes about 6
seconds.
5
Once the tones have stopped, resume your
conversation with the call agent, who will assist
you in using the information transmitted.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
• If the agent is not able to get an accurate
recording of the data, you may be asked to try
again.
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