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Before Calling for Service
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms
Range is not level.
Cannot move
appliance easily.
Appliance must be
accessible for service.
Oven control beeps
and displays F1~F25
error code.
Griddle control beeps
and LED on knob
displays F51~F59
error code.
Gas cooktop burners
do not light or do not
burn evenly.
Burner flames are
very large or yellow.
Oven will not work
Appliance does not
operate.
Possible Causes / Solutions
• Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of range until the oven rack is level.
• Be sure floor is level and strong and stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with range. Provide sufficient space so range can be lifted over
carpet.
• Anti-tip device engaged.
• Electronic control error. Press OK to clear the display and stop beeping.
Reprogram oven. If fault recurs, record fault number. Press OK and contact a
Service agent.
• Electronic control error. Turn the knob to the central OFF position in order to
clear the display and stop beeping. Reprogram oven. If fault recurs, record fault
number. Turn the knob to the central OFF position and call for service.
• Make sure that the electrical plug is inserted into a live, properly grounded outlet.
• Remove the burners and clean them. Check the electrode area for burnt on food
or grease. See Cleaning Burner Heads/Caps in the MAINTENANCE section.
• Make sure that the burner parts are installed correctly.
See Removing and Replacing the Gas Surface Burners in the MAINTENANCE
section.
• It is normal for small burners that have the Extra Low Simmer function to turn off
and on periodically when using the S3 to S1 settings. For more details, see the
Using the Extra Low Simmer section.
If the range is connected to LP gas, contact the technician who installed your
range or made the conversion.
• Plug on range is not completely inserted in the electrical outlet.
- Make sure electrical plug is plugged into a live, properly grounded outlet.
• A fuse in your home may be blown or the circuit breaker tripped.
- Replace the fuse or reset the circuit breaker.
• Oven controls improperly set.
- See the Using the Oven section.
• Oven too hot.
- Allow the oven to cool to below locking temperature.
• Make sure cord is plugged correctly into outlet. Check circuit breakers.
• Service wiring is not complete. Contact your electrician for assistance.
• Power outage. Check house lights to be sure. Call your local electric company
for service.
TROUBLESHOOTING
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