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72 TROUBLESHOOTING
Symptoms
Trouble connecting
appliance and
smartphone to Wi-Fi
network
Griddle surface is
scratched or dull.
Food is not cooking
properly on the
griddle.
Possible Causes / Solutions
• The password for the Wi-Fi network was entered incorrectly.
- Delete your home Wi-Fi network and begin the registration process again.
• Mobile data for your smartphone is turned on.
- Turn off the Mobile data on your smartphone before registering the appliance.
• The wireless network name (SSID) is set incorrectly.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
• The router frequency is not 2.4 GHz.
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
• The distance between the appliance and the router is too far.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
• Metal utensils will scratch the surface of the griddle. Do not use the griddle as a
cutting board. Use only silicone or wood utensils when cooking on the griddle.
• Wait until the griddle preheat chime sounds before starting to cook food.
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