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Troubleshooting
EN
Problem
Solution
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and
The robot will not
then press and hold the button
turn off.
If the robot cannot be turned off by performing step 1, press and hold the button
the robot. If the problem persists, please contact after-sales service.
It takes about 4.5 hours to fully charge the robot when its battery is low.
The charging speed
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow
is slow.
down to extend the battery life.
The charging contacts on both the robot and the base may be dirty, please wipe them with a dry cloth.
Check whether the dust box filter is clogged. If so, clean it or replace it.
The noise increases
A hard object may be caught in the main brush or the dust box. Check and remove any hard object.
while the robot is
The main brush or the side brush may become tangled. Check and remove any foreign objects.
operating.
Switch the suction mode to Standard or Quiet.
Objects such as power cords and slippers should be organized before using the robot.
The robot moves
Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas before
without following
using the robot.
the set route.
Wipe the line laser sensors and the AI visual sensor on the robot with a clean, soft, and dry cloth to keep them clean
and unobstructed.
Make sure that the doors of the rooms to be cleaned are open.
The robot misses
Check whether there is a threshold higher than 0.8'' (2 cm) at the door of the room. The robot cannot climb over high
the rooms to be
thresholds or steps.
cleaned.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally.
Please try drying the floor before using the robot.
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for 3 seconds to turn it off.
for 10 seconds to forcibly turn off
Troubleshooting
Problem
Solution
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
The robot will not
The robot will not resume cleaning after you manually return the robot to the base station to charge, which includes
resume cleaning
manually placing the robot on the base station or sending the robot to charge via the app, the base station, or the
after charging.
robot itself.
The station cannot
Check whether the dust bag in the dust tank is full.
automatically
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base station,
empty the dust
or the dust box. If any, clean the blocked part in time.
box.
Remove the washboard and check whether the drain is blocked and clean it.
The water level in
Gently press down on the used water tank to make sure it is installed correctly.
the washboard is
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so. If the
abnormal.
problem persists, please contact the after-sales service team.
Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
The mop pad
Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the robot. If the
holder is raised
problem persists, please contact the after-sales service team.
abnormally.
There is water
under the clean
When taking out the clean water tank, some water in the pipe may be left under the tank or around the seal. This is
water tank or
normal. Please wipe with a dry cloth.
around the seal.
For additional services, please contact us via support.us@dreame.tech
Tel: +1 (866) 977-5177
EN
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