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TROUBLESHOOTING
Possible cause
Solution
Check that the power cord is plugged in. Make sure that the socket is
Power
supplied with power.
Remove the operating element and check the fuse at the back. Replace the
Fuse
fuse if it has blown.
If both the ventilator and the drive motor work properly, the ignition rod
Combustion chamber
might need to be replaced. Please contact our customer service.
Make sure that the cables and plugs are connected properly and free of
Cables & connections
damage. Contact customer service if you need any assistance.
If the ventilator is not working properly, the drive motor might need to be
Drive motor
replaced. Please contact our customer service.
PROBLEM: PELLETS DO NOT REACH THE COMBUSTION CHAMBER
Check that the power cord is plugged in. Make sure that the socket is
Power
supplied with power.
Pellets
Make sure that there are enough pellets in the pellet chamber.
Check that the spiral conveyor is not clogged. Flip the switch to OFF,
disconnect the mains plug, and let the grill cool down.
Open the lid and remove the grids, the grease removal sheet, and the heat
Spiral conveyor
conduction sheet from the grilling chamber. Remove the pellets from the
pellet chamber and make sure that it is free of foreign objects. Remove all
pellets and ash from the grilling chamber.
PROBLEM: THE FIRE GOES OUT
Excess ash
Remove the ash (see CLEANING AND MAINTENANCE .
PROBLEM: THE DISPLAYED GRILLING TEMPERATURE IS HIGHER THAN EXPECTED
The grilling temperature is influenced by environmental factors such as a
External influence
high ambient temperature, wind, and direct sunlight. Place the appliance in
a shady area. Open the lid to lower the inner temperature.
PROBLEM: EXCESS OR DISCOLOURED SMOKE FORMATION
Pellets
Replace moist pellets with fresh and dry pellets.
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PROBLEM: ERROR MESSAGE "ER1"
Possible cause
Solution
Faulty temperature
Ensure that the temperature sensor is plugged in. Check the connection
sensor
between the temperature sensor and the operating element.
PROBLEM: ERROR MESSAGE "ER2"
Temperature
Check if a temperature has already been set when switching on. Switch
regulator
back on without a preset temperature.
Faulty operating
Switch FLINT to OFF in order to reset the regulator. After 3 seconds, switch the
element
grill to "COOL DOWN" without setting a temperature.
PROBLEM: ERROR MESSAGE "LER"
The inside temperature has been below 65 °C for 20 minutes.
•
Remove excess ash from the combustion chamber.
•
Make sure there are enough pellets in the pellet chamber. If the fill level
is low, a funnel can occur that interrupts the supply.
•
Remove all of the pellets from the pellet chamber and refill. The smoker
Inside temperature
performance can be negatively impacted if the pellets are too moist or
too low
there are not enough pellets.
•
Check if the drive motor is faulty or if the feed screw is blocked (see
PROBLEM: PELLETS DO NOT REACH THE COMBUSTION CHAMBER).
Pellets that are too long may block the supply.
•
Check if the fuel rod works.
•
Use a second thermometer to check if the temperature sensor is faulty.
PROBLEM: ERROR MESSAGE "HER"
The inside temperature is more than 287 °C.
•
Check if external factors are contributing to the overheating (see
PROBLEM: THE DISPLAYED GRILLING TEMPERATURE IS HIGHER THAN
Inside temperature
EXPECTED).
too high
•
Switch the grill off (OFF) and back on (ON). Open the lid and turn the
temperature regulator to "SMOKE". Wait 5 minutes and select the
desired temperature.
•
Use a second thermometer to check if the temperature sensor is faulty.
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