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3. The following are excluded from our warranty
services:
– Damage to the product which was caused by
non-observance of the assembly instructions,
improper installation, non-observance of the op-
erating instructions (e.g. connection to an incor-
rect mains voltage or type of current) or the
maintenance and safety regulations or use of
the product in unsuitable environmental condi-
tions as well as by insufficient care and mainte-
nance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the
product or using non-approved tools and acces-
sories), penetration of foreign bodies into the
product (such as sand, stones or dust), trans-
port damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational)
or other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused
by the use of accessories, expansions or spare
parts that are not original parts or are not used
as intended.
– Products on which changes or modifications
have been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification
information of the product (machine label) is
missing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damag-
es are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty claims
must be made immediately after becoming aware of
them. The assertion of warranty claims after expiry of
the warranty period is excluded. The repair or re-
placement of the product does not result in an exten-
sion of the warranty period, nor does this service initi-
ate a new warranty period for the product or for any
installed spare parts. This also applies when using an
on-site service. The product concerned is to be
cleaned and returned to the service centre together
with a copy of the purchase receipt, which must in-
clude the date of purchase and the product designa-
tion. If a product is sent in incomplete without the
complete scope of delivery, the missing accessories
will be charged / deducted in value if the product is
exchanged or in the event of a refund.
36 | GB
Partially or completely dismantled products cannot be
accepted as a warranty claim. In the event of an un-
justified complaint or if outside the warranty period,
the purchaser shall generally bear the transport costs
and the transport risk. Please report a warranty
claim in advance to the service centre (see be-
low). It is generally agreed upon that the defective
product will be returned to the service address given
below with a brief description of the fault by organised
return or, in the case of repair outside the warranty
period, with sufficient postage, taking the appropriate
packaging and shipping guidelines into account.
Please note that your product (depending on the
model) will be free of all operating materials when
returned for safety reasons. The product sent to
our service centre must be packaged in such a way
that damage to the product under complaint is avoid-
ed during transport. After successful repair / replace-
ment, we will send the product back to you free of
charge. If products cannot be repaired or replaced, a
sum up to the purchase price of the defective product
may be refunded at our own discretion, taking into ac-
count any deduction for wear and tear. These warran-
ties are only for the benefit of the original private pur-
chaser and cannot be assigned or transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension
of 5 years on products of the gomag 20V series.
Thus, the warranty period for these products totals
10 years. Batteries / rechargeable batteries, battery
chargers and accessories are excluded from this.
You can claim this warranty extension by registering
your Scheppach product from this range at https://
garantie.scheppach.com no later than 30 days from
the date of purchase. After registering online suc-
cessfully, you will receive confirmation for the item-
related warranty extension.
6. In order to submit your warranty claim, please
contact our service centre.
Preferably, please use our form on our homep-
age: https://www.scheppach.com/de/service
Please do not send us any products without
first contacting and registering with our service
centre.
Contacting our service centre first is mandatory
to claim these warranty promises. Warranty
claims must be made before expiry of the warranty
period within 14 days of discovery of the defect. For
this purpose, the original purchase receipt and, if
necessary, confirmation of the item-related warranty
extension are required.
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our ser-
vice centre. If, in exceptional cases, the processing
time mentioned is exceeded, you will be informed in
good time.
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