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P Troubleshooting
What should I do if the LED indicator of the product is
not lit during starting process (Boot phase)?
Check the USB cable connection between USB adapter (not
included) and the product. The USB cable must be firmly
connected.
Check the connection between the mains socket and the USB
adapter (not included).
Alternatively, the user must try another mains socket.
What should I do if the mobile device does not get
charging ?
Check that the mobile device have Qi wireless charging
technology.
Check the mobile device is placed horizontally on the center
position of the Qi charging surface.
Check that no foreign object blocking the charging.
Check whether the protective cover has been removed from the
mobile device.
What should I do if the LED indicator flashes blue?
This indicates a Metal obstruction occurred.
Disconnect the USB connection immediately.
Check that no foreign object blocking the charging.
Let the product cool down for a while and try to use it again.
34 GB/IE
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