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BatteryPRO | E-HEALTH Charge 20
Multi language digital user manual
Troubleshooting guide for end user
When charging fault occurs, user may eliminate fault status by following steps.
Conditions
Black screen
Stuck on boot or service screen
Indication page returns from
cable plugging to selection
Indication page transfer from
charging preparation to settle-
ment directly
Indication page transfer from
charging preparation to settle-
ment directly
Please contact your dealer
Please contact your dealer
1.
Please make sure the charging cable selection is correct
2.
Please make sure the charging cable has been plugged in completely with a
"clicking" sound, and the gun button cannot be pressed
3.
Please check the charge port indicator or meter whether the charge function
is failed
4.
Please try again with other chargers. If the situation keeps the same, the EV
perhaps unable to charge, please send the EV for service
5.
Charging cable or control guide invalided, please contact your dealer
1.
Please unplug the charging cable and try again
2.
Please check the EV charge port indicator or meter whether the target charging
limit has been done or terminated before default charging time
3.
Drive the EV away for few meters / feet and return, then try again
4.
Please contact your dealer
1.
Please unplug the charging cable and try again
2.
Please check the EV charge port indicator or meter whether the target charging
limit has been done or terminated before default charging time
3.
Drive the EV away for few meters / feet and return, then try again
4.
Please contact your dealer
Troubleshooting guide
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