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Conditions
Stuck on SOC 100% or 0% sett-
lement page without charging
Charging complete but the char-
ger did not release EV
1.
Please check EV charge port indicator or meter, whether full charged, the target
charging limit is done or stopped before default charging time*
2.
Please unplug the charging cable and try again
3.
Please contact your dealer
1.
Please unlock the EV, press the button of HV charging port cover, and try to
unplug again*
2.
Turn the startup switch on and off, then try to unplug again
3.
Lock the EV doors and release, then try to unplug again
4.
Turn the EV air conditioner off, then try to unplug again
5.
Please release by EV manual unlock switch
6.
If there is no manual unlock, please turn off or reset the charger
7.
Contact your EV company or dealer
Troubleshooting guide
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