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The Tube / the Box
Symptom
My product has developed
limescale and/or is spitting out
limescale particles.
The sides are becoming dirty.
Pairing with IGGI can be difficult.
Steam escapes when IGGI is
activated.
CUSTOMER SERVICE
Contact Laurastar
On our website: https://www.laurastar.com/contactus/
Referral to Customer Services
Take your purchase contract, invoice or receipt with you.
Call Customer Service and follow the instructions provided.
IMPORTANT: Before any contact with Customer Service, please refer to the problems and
solutions chapter.
Probable cause
The water being used is
unsuitable.
These are condensation marks
that appear during use.
The handle is not closed
properly.
- 15 -
Solution
Only use distilled or
demineralised water not
softened or tap water
Wipe the inside of the Tube with
a clean, soft cloth after each
use.
Apply the required pressure
when inserting the IGGI nozzle.
Lift the handle to the top.
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