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the present guarantee, an entitlement arising from said
guarantee, Laurastar shall be free to implement the
most appropriate method for eliminating the defect.
This guarantee does not grant the user any entitlement
or any additional right; in particular, the user may not
claim for reimbursement of expenses in relation to the
defect, or compensation for any consequential loss
or damage. Moreover, transportation of the appliance
from the user's place of residence to Laurastar's
premises, and return transportation, shall be carried
out at the user's risk.
3. Term of validity
This guarantee is only valid for the entitlements that
it accords to the user and that the user has asserted
against Laurastar within the guarantee term.
The guarantee term is one year for countries that are
not members of the European Union and two years
for European Union Member States and Switzerland,
calculated from the date of delivery of the appliance
to the user. If defects are notified after the guarantee
term has come to an end, or if the documents or items
of evidence that are necessary to assert the defects
in accordance with the present declaration are not
present until after the end of the guarantee term, the
user shall not hold any rights or entitlements by virtue
of this guarantee.
4. Immediate notification of defects
When the user discovers a defect in the appliance,
he/she undertakes to communicate this to Laurastar
without delay. If the user does not do so, he/she
shall lose the entitlements afforded by the present
guarantee.
5. Methods for asserting entitlements arising from the
present declaration
In order to assert the entitlements resulting from
this guarantee, the user must contact the Laurastar
Customer Service department, either:
• by telephone
• by e-mail
• by fax.
He/she must follow the instructions from the Customer
Service department and send at his/her own risk:
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice, of the
till receipt or any other suitable document as evidence
of the date or place of purchase.
The Customer Service department is available to
provide any additional information on this subject.
You will find other addresses for importers and official
service partners at www.laurastar.com.
If an appliance is returned to the Laurastar-approved
service centre when there is no defect present, the
user shall be liable for the dispatch and return costs.
6. Laurastar™ after-sales service
If a Laurastar appliance is delivered to an agreed
service centre for an intervention that is not covered
by any warranty clause or after the warranty period,
said intervention will be considered as an «out-of-
warranty repair» and shall be invoiced.
Special clause only applicable in France:
In addition to the contractual guarantee detailed
above, customers benefit from the legal guarantee
for hidden defects set out in Article 1641 et seq. of the
French Civil Code.
Special clause only applicable in China/Taiwan:
The aforementioned guarantee does not apply if the
faulty product return or request for repair or exchange
is made in China/Taiwan, except if all of the following
conditions apply:
1. The customer must provide all required evidence,
such as the official sales receipt, guarantee
certificate, etc. in order to prove that the product
in question was purchased from the official sales
channel in China/Taiwan that is directly or indirectly
authorised by Laurastar; and
2. A compulsory certification sticker must be affixed to
the respective product by Laurastar with regard to its
sale and use in China/ Taiwan.
Special clause only applicable in the Republic of
Korea:
The aforementioned guarantee does not apply if the
faulty product return or request for repair or exchange
is made in the Republic of Korea, except if all of the
following conditions apply:
1. The customer must provide all required evidence,
such as the official sales receipt, guarantee
certificate, etc. in order to prove that the product
in question was purchased from the official sales
channel in the Republic of Korea that is directly or
indirectly authorised by Laurastar; and
2. A compulsory certification sticker that is specific to
the Republic of Korea must be affixed to the product
in question.
3. The exclusion of the Republic of Korea from the
international guarantee went into effect in June 2017.
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