User Guide; 6- Call Enquiries; Types Of Enquiries; Selection Filters - Jusan TAX-LINE Manual Del Usaurio

USER GUIDE

6- CALL ENQUIRIES

When connected to the Telephone System, the unit registers and stores the details of
incoming and outgoing calls (extension, dialled number, date, time, cost,...). Call
information may then be either displayed or printed.
A set of filters and parameters may be selected to define the contents of each call
enquiry and to search for specific calls.

6.1 Types of enquiries

Calls may be presented and sorted out in the following ways:
Hotel Mode
1. Guests
2. Listings
3. Configuration
4. System Status
Business Mode
Hotel Mode
(*) Available depending upon the version.

6.2 Selection filters

Except for the Monthly evolution, all enquiries are defined by various criteria, which
must be specified at each session in order to select the calls. Selection filters and
parameters are generally defined on three screens.
The following table shows for each enquiry the contents of the various screens and
describes the possible parameters.
1. Enquiries
2. Reports
3. Production (*)
4. Production reset (*)
1. Chronological: Calls listed in chronological order starting from the most recent ones.
2. Departments: Calls listed by department.
3. Trunks: Calls listed by trunk line. (*)
4. Extensions: Calls listed by extension. (*)
5. Real time: Calls printed as they are completed. (*)
6. Monthly evolution: Graphic representation of the total number of calls, total duration
and total amount for each of the last 12 months. (*)
7. Response time: Graphic representation of the average and maximum operator
response times for incoming calls (in seconds), during each hour of the day and for
defined periods. (*)
8. Accounts: Calls listed by account codes. (*)
8. Extras: Listing of extra charges for each extension. (*)
9. Wake up: Wake up calls listed by extensions.
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USER GUIDE
Business Mode
1. Enquiries
2. Reports
3. Configuration
4. System Status