Spare Parts And Aftersales; Aftersales Procedure And Contact Addresses; Shipment; Warranty - Sincro HB Serie Manual De Uso Y Mantenimiento

10. SPARE PARTS AND AFTERSALES

10.1 Aftersales procedure
addresses
Our Aftersales Service provides a comprehensive
technical advise serv ice.
When requesting assistance under warranty make sure
that the gen er a tor identification data is on hand including
its serial number and pro duc tion order as shown on the
nameplate. The list of authorised aftersales assistance
centres can be found on our homepage:
www.sogaenergyteam.com.
Whenever any Sincro machine malfunctions, the client
is invited to contact our "Assistance Service" by calling
0039 0444 747700.
If the decision is made to return the product, we will
provide you with an "Authorized Material Return"
(RMA) number that must be included in the delivery
document that accompany material.
Products that have been returned without following
the procedure above will be returned to sender.
In order to obtain coverage under warranty, Sincro must
be contacted exclusively by its authorized dealers or
by its direct customers. Requests for repairs received
directly from final user clients will be considered outside
the terms of warranty coverage. Prior to performing
repair, an estimation will be provided and authorization
must be received from the authorized dealer before
proceeding with the repair.

10.2 Shipment

All products to be repaired are shipped at the risk and
expense of the client regardless of whether warranty
coverage will be claimed or not. The client must make
sure that the machines sent for repair are in good order
and clean. We recommend returning the products in
adequate packaging that ensures protection against
impact.

11. WARRANTY

and contact Sincro guarantees the own alternators for a period of:
• 18 months starting from the invoice date
or
• 12 months starting from the fi rst start up
whichever occurs fi rst.
We confirm that warranty is directed only to Sincro
customers to which we respond. Sincro does not grant
warranty to those who have not directly purchased the
product from the factory, in spite of the possession of it.
Within the above mentioned terms, Sincro commits
itself to supply free of charge those spare parts that,
according to its judgment or to the one of an authorized
representative, appear with manufacturing or material
defects or, always to its judgment, to directly or through
an authorized center carry out the repairing without
undertaking transport costs.
We anyhow exclude forms of responsibility or obligation
for other costs, damages and direct or indirect loss
caused by total or partial usage or impossible usage of
the products.
The repairing or the substitution will not extend or renew
the warranty duration.
Warranty will not be granted: whenever break-downs or
problems may appear because of lack of experience,
usage over the nominal performances, if the product
had been modified or should return incomplete,
disassembled or with modified nameplate data.
29