Spare Parts And Aftersales; Aftersales Procedure And Contact Addresses; Warranty - Sincro FT Steel Serie Manual De Uso Y Mantenimiento

10. SPARE PARTS AND AFTERSALES

10.1 Aftersales procedure and contact addresses

Our Aftersales Service provides a comprehensive technical
advise service.
When requesting assistance under warranty make sure
that the generator identification data is on hand including
its serial number and production order as shown on the
adhesive label. The list of authorised aftersales assistance
centres can be found on our homepage:
www.sogaenergyteam.com.
Whenever any Sincro machine malfunctions, the client is
invited to contact our "Assistance Service" by calling 0039
0445 450500.
If the decision is made to return the product, we will
provide you with an "Authorized Material Return" (RMA)
number that must be included in the delivery document that
accompany material.
Products that have been returned without following the
procedure above will be returned to sender.
In order to obtain coverage under warranty, Sincro must
be contacted exclusively by its authorized dealers or by
its direct customers. Requests for repairs received directly
from final user clients will be considered outside the terms of
warranty coverage. Prior to performing repair, an estimation
will be provided and authorization must be received from the
authorized dealer before proceeding with the repair.
10.2 Shipment
All products to be repaired are shipped at the risk and expense
of the client regardless of whether warranty coverage will be
claimed or not. The client must make sure that the machines
sent for repair are in good order, clean, and that the oil in
the overgear system has been drained. We recommend
returning the products in adequate packaging that ensures
protection against impact.

11. WARRANTY

Sincro guarantees the own alternators for a period of:
• 18 months starting from the invoice date ;
or
• 12 months starting from the first start up ;
whichever occurs first.
We confirm that warranty is directed only to Sincro customers
to which we respond. Sincro does not grant warranty to
those who have not directly purchased the product from the
factory, in spite of the possession of it.
Within the above mentioned terms, Sincro commits itself to
supply free of charge those spare parts that, according to
its judgment or to the one of an authorized representative,
appear with manufacturing or material defects or, always
to its judgment, to directly or through an authorized center
carry out the repairing without undertaking transport costs.
We anyhow exclude forms of responsibility or obligation for
other costs, damages and direct or indirect loss caused by
total or partial usage or impossible usage of the products.
The repairing or the substitution will not extend or renew the
warranty duration.
Warranty will not be granted: whenever break-downs or
problems may appear because of lack of experience, usage
over the nominal performances, if the product had been
modified or should return incomplete, disassembled or with
modified nameplate data.
ENGLISH
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