H. Storing Your BioTel Care® BGM
and Test Strips
• Your meter is a delicate electronic device that should be
handled with care. Severe shock, such as dropping the
meter, could damage it.
• The meter and test strips only work in the temperature
range of 50˚F (10˚C) to 104˚F (40˚C).
• Store the test strips between 39°F (4˚C) and 86°F (30˚C).
Do not freeze. See the test strip instructions for more
details.
• Do not leave the meter in a place that is extremely hot or
extremely cold (e.g., anywhere near a heat source or in an
extremely hot or cold car).
• Do not expose the meter or test strips to high levels of
humidity, such as in the bathroom or kitchen.
• Immediately close the bottle cap tightly after removing a
test strip.
• Do not attempt to open the meter. Opening the meter will
void the warranty and may cause it to operate improperly.
If you have technical problems or questions, turn your
meter off and contact Telcare at (888) 666-4530 (US)
or (1) (978) 610-4688 (International). Support is available
Monday through Friday, 9AM - 9PM ET.
• Dispose of in accordance with local waste regulations.
I. Troubleshooting
Error Codes
In the event your device experiences an error, you will see the
following screen along with an error message.
1. Error Message: "Meter Failure"
What it means: As with any computer device, sometimes
the meter may need to be restarted.
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