6. Error Message: "Reading is below the minimum 20 mg/dL.
It may be caused by meter failure. Please insert another
test strip and take a new reading."
What it means: The reading is below the minimum test
range.
Action to take: Remove test strip, insert another one
and take a new reading. If the problem continues, please
contact Telcare customer service.
Other Messages
1. Icon Message: Low Battery icon Displayed
What it means: The meter is about to lose power.
Action to take: Charge the battery
2. Icon Note: Wireless Signal Indicator Bars
Two bars or less of wireless signal strength may result
in unreliable transmission and reception of data. The
strength indicator is located at the top right of the
meter's screen.
3. Message: "High" Displayed
What it means: If you see High displayed on your device,
your blood sugar level may be out of range (in excess of
600 mg/dL [High] )
Action to take: See "Troubleshooting" (pg. 53
wash your hands. Dry your hands completely. Test again
using fi ngertip testing. DO NOT test on your palm or
forearm. If you still receive the same message, call your
Health Care Provider immediately.
4. Message: Software updates are available in the App Store
for your BGM
What it means: A critical or non-critical software update
is available on the App Store. If the update is critical,
you won't be able to use other meter functions until the
software update is completed. If the update is non-
critical, you may dismiss the update. The update will
appear every 24 hours and will also be available in the
App Store.
Action to take: See "Apps" section (pg. 32
the prompts to install the software update.
), and
). Follow
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