Troubleshooting - Lexmark X4500 Option Guía De Configuración

Troubleshooting

Problem
The touch screen is blank and does not
respond to touches.
A red exclamation point appears over the
Copy icon on the Home screen.
The paper will not feed through the
automatic document feeder.
My network print job does not print.
I cannot send or receive analog faxes.
Troubleshooting
Solution
• Make sure the scanner is plugged in.
• Make sure the electrical outlets have power.
• Make sure contrast control knob is not set to the darkest setting.
• Make sure all cables and cords are properly connected. For more
information, see "Attach cables and cords" on page 5.
• Turn the scanner off and then back on.
• If you are still having problems, contact Lexmark customer support
at http://support.lexmark.com.
• Touch the Copy icon. Follow the instructions on the screen.
• Make sure the printer is plugged in and turned on.
• Make sure the Ethernet cables are connected to the correct ports.
For more information, see "Attach cables and cords" on page 5.
• Turn off the printer and the scanner. Turn the printer on, and then
turn the scanner on.
• Clean the feeder rollers and pick pad, and then try again. For more
information, see "Maintaining your MFP" on page 13.
• Open automatic document feeder door. Make sure pick pad is
seated correctly, and then close door.
• Make sure paper is inserted far enough.
• If you are still having problems, contact Lexmark customer support
at http://support.lexmark.com.
1 Print a network setup page:
a From the Home screen, touch the Key icon, and then touch Print
Reports.
b Touch Network Setup Page.
2 Verify the IP address and settings.
• Make sure the telephone fax line cable is properly connected to the
port on the scanner and to the phone jack.
• Verify the phone line is analog.
If you need more help, launch the drivers CD that came with your
printer, and then click Contact Lexmark.
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