Cupra CHARGER Manual De Instrucciones página 43

ERROR STATES OF THE WALLBOX
LED states Wallbox status
Invalid vehicle
communication
Wallbox is
remotely set
to inoperable*
Communication
board cannot
be found*
Wallbox is
inoperable due
to unexpected/
internal error
Currently not
connected to
the IT systems
of CUPRA*
Local autho-
rization (e.g.
charge card)
rejected*
Plug and Charge
authorization
rejected*
* For CUPRA Charger Connect and CUPRA Charger Pro only.
4 4
Explanation
Charging not possible
Pilot wire might be shorted to ground.
• If the vehicle is connected to the wallbox, disconnect it.
Wait until the wallbox is idle before reconnecting your vehicle.
• If the error still occurs when the vehicle is not connected,
inspect the charging cable and the connector for dirt
or damage.
Charging not possible
• Check the wallbox settings in your CUPRA Charger App.
• If the error still occurs, contact your customer support in
order to have your settings checked.
Charging not possible
• Have the wallbox switched off at the power supply cabinet.
Have the wallbox switched on again for a reboot.
• Have the wallbox checked for a proper connection between
the power board and the communication board.
Charging not possible
• If the vehicle is connected to the wallbox, disconnect it.
Wait until the wallbox is idle before reconnecting the vehicle.
• If the vehicle is not connected to the wallbox, have
the wallbox switched off at the power supply cabinet.
Have the wallbox switched on again for a reboot.
• If the error is not corrected, contact your customer support.
Charging possible
Charging is still possible either with recently accepted cards
or without access control.
• Use the Configuration Manager in order to make
sure that the network settings are correct.
Charging not allowed
• Use a charge card which is allowed to charge
in order to be granted access.
• Check the access control settings in your
CUPRA Charger App.
• If the error still occurs, contact your customer support in
order to have your settings and your charge card checked.
Charging not allowed
The Plug and Charge certificate is invalid.
• Use an alternative method of authorization
(e.g. a charge card).