33 - Troubleshooting
Error codes
Error description of the ABPM 7100
Error symptom
Possible cause
Time and date are not
The internal buffer battery is
updated following a longer
depleted.
period without power
supply from power packs
or batteries.
Measurement data can no
An error occurred during patient
longer be called
data storage.
up/displayed.
The incorrect COM interface is set.
The connection between
Cable plug or socket is defective.
the ABPM 7100 and the
PC is faulty.
The ABPM 7100 is not in
transmitting mode (the displays
shows the time).
The ABP Monitor is not initialized,
i.e. the patient number was not
No patient number.
transferred during the preparation
for a 24-hour measurement.
The battery packs or batteries
No measurements were
were prematurely depleted.
conducted during the
The patient has switched off the
nocturnal phase.
ABPM 7100.
The display does not show
You are not in transmitting mode.
"co".
No manual measurements
No automatic
performed after application.
measurements will be
performed.
Incorrect log set.
Incorrect log set.
The measurement interval
does not meet your
expectations.
No manual measurements
performed after application.
Remedy
Date and time can be reset after every power
pack or battery replacement.
Send the device to your Welch Allyn specialist.
Delete the respective patient (menu bar) and
recreate it.
Set the correct interface in the service
programs.
Inspect the plug and the socket on the ABPM
7100. Ensure that the pins are straight to
guarantee contact.
Switch the ABPM 7100 off and then on again
without removing the connecting cable.
The patient number can also be transmitted
after the measurement. This does not
influence the measurement data.
The power packs or batteries may be defective
(please contact your Welch Allyn specialist).
Draw the patient's attention to the urgency of a
complete 24-hour measurement.
Communication via cable: Switch the ABPM
7100 off and then on again without pulling the
plug.
Valid manual measurement must always be
performed after the device has been
positioned.
Set log 1 or 2.
The programmed log does not correspond with
the set log in the ABPM 7100. Check the log
manually on the device.
Conduct manual measurement to activate the
set log
Error symptom
Possible cause
The patient displays severe arrhythmia.
The arm was moved during
Err 1
measurement.
Insufficient valid pulse rate detected.
The arm was moved during
measurement.
Err 2
Cuff does not fit the arm snugly.
Blood pressure beyond the
measurement range.
Err 3
Strong arm movements.
Problems with the pneumatics.
Data transmission cable incorrectly
inserted in ABP Monitor.
Pins in the plug of the data transmission
Err 4
cable are mechanically damaged.
Measurement value was not correctly
transmitted.
Power pack or battery voltage too low.
Err 5
Power packs or batteries are defective.
bAtt
Battery contacts are corroded.
Build-up 34 fair.
Err 6
+
Possible continuous
Blood pressure cuff incorrectly
alarm until a button is
connected.
pressed.
Leaky points in the cuff or the cuff
tubing.
The memory of the blood pressure
measurement device is full (a maximum
Err 7
of 300 measurements and events can
be saved; with CBP or PWA: 260
measurements).
Measurement cancelled with a pressed
Err 8
button.
Err 9
Residual pressure inside the cuff
+
Possible continuous
Zero point comparison was
alarm until a button is
unsuccessful.
pressed.
Troubleshooting - 34
Remedy
ABP Monitor not applicable.
Keep the arm still during measurement.
Place the cuff on your arm again.
Keep the arm still during measurement.
Check the seating of the cuff and that of the
device.
Permanent notification renders the ABP Monitor
unsuitable for the patient.
Keep the arm still during measurement.
If the error persists permanently, send the device
to your Welch Allyn specialist.
Insert the cable into the ABP Monitor correctly.
Check the plug to see whether the pins on the
inside are damaged. If they are, contact your
Welch Allyn specialist.
Restart the transmission.
Replace the power packs or batteries.
The power pack or battery voltage is correct but
"bAtt" is displayed during cuff inflation. Replace
the power packs.
Clean the battery contacts with a cotton cloth and
a little alcohol.
Check the cuff for a build-up of air or a kink in the
tubing. If the cuff tubing is kinked, straighten the
tubing. Otherwise send the device in for
inspection immediately.
Connect the cuff to the device.
If necessary, replace the cuff.
Delete the data in the ABP Monitor but ensure
that the data was stored on your PC first.
Wait for the cuff to deflate completely.
Send the device to your specialist for inspection
immediately or directly to your Welch Allyn
specialist.
EN