clage DEX Next S Instrucciones De Uso página 40

DEX Next S
5. Trouble-shooting and service
EN
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone: +49 4131 8901-400
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sev-
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
DEX Next S
Problem Cause
Water stays cold, touch Master fuse tripped
display shows
Safety pressure cut-out
power break
tripped
screen
Outlet fitting dirty or
calcified
Flow rate of hot Fine filter dirty or calci-
water too weak fied
Water flow is limited
Water flow rate too high
Selected temperature
is not reached
Cold water has been
added via the tap
The error symbol
appears in the display
The appliance has
of the appliance /
detected an error.
smartphone
Master fuse tripped
App can't find the DEX Out of Bluetooth range
Next S
Bluetooth deactivated
FX3 Remote control
Problem Cause
Symbol "battery"
Flat batteries
lights
Appliance does not
Transmission range
response to the
exceeded
remote control
PIN entered incorrectly
Display: " E2 "
several times
Connection error
Display: " E9 "
40
Solution
Renew or activate fuse
Contact customer service
Clean shower head, jet regula-
tor or sieves
Let clean fine filter by cus-
tomer service
Deactivate Eco mode and flow
limit
(Re)activate motor-driven
valve in the menu "Flow Limit"
Tap hot water only; set tem-
perature, check outlet tem-
perature
Switch fuses off and on. If
symbol "wrench" is still indi-
cated, contact customer
service
Renew or activate fuse
Replace the tablet / smart-
phone near the access point
(router or DEX Next S)
Activate Bluetooth at tab-
let / smart phone settings
Solution
Insert two new type AAA
batteries in the remote control
Place the remote control clos-
er to the appliance, press key
Wait a few minutes then press
and hold all four buttons for
5 sec. and enter the correct PIN
If this happens repeatedly,
replace the batteries, contact
customer service