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② Please make sure the network you used is 2.4G not 5.0G.
③ Wi-Fi SSID and Wi-Fi password not including special character,
such as: !@#$%^&*()_+
④ Please make sure your router opens DHCP; you can log in the
router setting and find the DHCP to check it closed or opened. If
it close, then it will not distribute IP address to this IP camera, and
it will fail.
⑤ Please make sure the camera's antenna is tight if you choose Wi-
Fi connection.
⑥ Please make sure that there is no limit to the number of devices
to connect the router.
⑦ Please make sure the Wi-Fi signal is over 80%. You can test it
in "Wi-Fi setting" on app when you connect the camera with
internet cable.
⑧ Please press the "reset button" more than 20 seconds under
charging to reset the camera if you want to change connection.
Notice:
1. If you choose Wi-Fi connection, please make sure the Wi-Fi signal
connected to the camera is up to 80%.
2. If your camera can't connect well but your network is good,
please take out your SD card and try again, may the SD card is
incompatible. If the devices connected to Wi-Fi are excessive, it
will cause the IP address conflict and fail to connect to Wi-Fi.
3. If you input the Wi-Fi password wrong it locks you out of the
functions. So you can 'Edit' the camera and delete it, then re-set
up the camera.
Q3: The camera is offline after a few months? It cannot be
connected automatically after being offline?
A3:
Please check:
① If the camera is powered normally or not.
② If the antenna is tightened.
③ If the connected devices are excessive or not.
④ If the signal intensity changes or not.
⑤ If there is IP address conflict or not.
Please reboot your camera and the router to check it again. Just
unplug the power supply and plug it back.
If it can't connect, please take out the micro SD card and reset the
camera, then reconnect it.
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