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ENGLISH
TROUBLESHOOTING GUIDE
PROBLEM
Unit will not create a spark.
Spark but not lighting.
Pilot will not stay lit.
Pilot stays lit, but main burner
will not ignite.
Main burner goes out
periodically.
Burner goes out when heat
angle is changed.
Call Technical Services at 800.641.6996 or visit us at HeatHog.com for
POSSIBLE CAUSE
1. Spark electrode broken.
2. Igniter wire may not be
attached to spark electrode.
3. Ground wire may not be
attached to frame.
4. Igniter wire damaged.
5. Piezo igniter defective or
broken.
6. HH-18SLN-A Only: Battery
needs to be replaced.
1. No propane to heater.
2. "PILOT" position not properly
aligned.
3. Pilot is blocked from spider
web or dirt.
1. Control knob not in "PILOT"
position.
2. New cylinders and tanks need
fuel line purged of air.
3. Pilot flame not surrounding
thermocouple.
4. Pilot flame too small to reach
thermocouple.
5. Tip-switch is activated.
6. Location is too windy.
1. Main burner orifice is blocked.
2. Location is too windy.
1. Pilot is partially blocked.
2. Oxygen Depletion Sensor
(ODS) is sensing low oxygen
level.
3. Tip-over switch is activating.
4. Low gas pressure.
1. Tip-over switch is activated.
additional troubleshooting information, videos and FAQs.
1. Replace electrode, part of
2. Attach spark electrode.
3. Attach ground to frame.
4. Replace igniter wire
5. Replace piezo, part of gas
6. Replace with a new AAA
1. Check propane level, replace
2. Be sure knob is in pilot
3. Clean pilot, see STORAGE /
1. Ensure knob is in Pilot Position.
2. Depress knob in pilot position
3. Clean pilot, see Maintenance
4. Clean pilot; be sure enough
5. Be sure heater base is fairly
6. Be sure heater is facing away
1. Clean heating plaques, see
2. Be sure heater is facing away
1. Clean pilot, see maintenance.
2. Provide minimum fresh air
3. Make sure unit base is fairly
4. Check fuel level. Replace LP
1. Make sure base is fairly level
12
SOLUTION
ODS (Oxygen Depletion
Sensor).
valve assembly.
non-rechargeable battery.
disposable cylinder or connect
hose and turn on valve at
remote cylinder.
position.
MAINTENANCE section.
for 5 seconds before spark to
purge air from lines.
section.
fresh air ventilation.
level.
from wind or placed in a
protected area.
Maintenance section.
from wind or placed in a
protected area.
opening of 9 square inches,
see section on Carbon
Monoxide.
level. Re-light.
regulator if faulty.
and secure before tilting
heater. Tilt heater head slower,
avoid shaking heater.
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