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FAQ
EN
Problem
Robot does not turn on
Robot does not
recharge
Robot does not return
to charging dock
Robot is malfunctioning
Robot is making a
strange noise
Robot no longer cleans
efficiently or leaves dust
behind
Robot cannot connect
to Wi-Fi
Robot does not perform
scheduled cleaning
18
Solution
Battery level is low. Recharge the robot at the charging dock, then try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a
temperature between 32 ℉ (0°C) and 104 ℉ (40°C).
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged
in correctly.
Poor contact. Clean the charging contacts of the charging dock and the robot.
There are too many obstructions around the charging dock. Place the charging dock in a more open
area.
Please clean the dock's signaling area.
Turn off the robot and then reactivate it.
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the
robot and remove any debris.
The dust bin is full. Please clean it.
The filter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version
of the Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is
enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery
left.
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