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2. The alleged defect or fault must be reported either to the
product installer or the company within the warranty coverage
period.
3. The warranty coverage period is valid for two (2) years from
date of purchase.
C. PART OR PRODUCT EXCHANGE/REPLACEMENT
All requests require a Return Goods Authorization number
(RGA#) or CAS# prior to any repair or exchange, otherwise
the warranty claim or request may be denied.
D. LIMITATIONS
1. Fill & flush valves are covered as per the Original Equipment
Manufacturers (OEM) warranty only.
2. Vitreous china is covered only for factory "defects" for a
period of one (1) year from date of purchase.
3. The following are not covered under warranty and the costs
($) are the responsibility of the end-user (customer):
• Disconnection and reconnection of product (i.e. labor
charges) by customer or plumber.
• Cleaning & packaging of product.
Customer responsibilities and requirements on for returning
product(s), will be discussed, and explained by the SFA After
Sales Rep (ASR) at time of phone call.
4. Subject to the Terms and Conditions above, in no event
shall the company be liable for any special, incidental, or
consequential damage, loss, or injury of whatsoever, nature
or kind arising from or associated with the product or any
component thereof.
• Refer to section "E" for more details and information on
warranty coverage exemptions.
5. This warranty is transferable only when the product remains
at the same premises as where it was installed initially when
purchased.
E. WARRANTY COVERAGE EXEMPTIONS
Subject to the "exemptions" section indicated below, SFA
Saniflo Inc. will provide all replacement parts as necessary free
of charge, to remedy any such defects.
EXEMPTIONS:
DISREGARDING ANY OF THE FOLLOWING MAY DAMAGE
THE PRODUCT AND VOID YOUR WARRANTY.
• Do NOT discharge any acids, alkaloids, solvents painting,
paint strippers, food waste, plastic bags, metal such as nails,
hairpins, wood, building materials, kitty litter or anything that
could halt or damage or corrode the unit.
• Do NOT hang bleach blocks or hydrochloride cleaners in the
toilet tank.
o These solutions have been shown to deteriorate the plastic
and neoprene components of the flush and fill valves and
may cause leaks.
• In the event of a "power loss" do NOT use the toilet or any
other sanitary fixture connected to the unit since it will not
work until the power is restored.
F. WARRANTY DISCLAIMER
EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, THE
COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, WITH RESPECT TO THE PRODUCT OR ANY
COMPONENT THEREOF INCLUDING, BUT NOT LIMITED TO,
ALL IMPLIED WARRANTIES FOR MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
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