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Idiomas disponibles
Idiomas disponibles
SYMPTOM
Soundbar doesn't
power off
Audio isn't playing in
Dolby Atmos
Remote is
inconsistent or
doesn't work
Bose app doesn't
work on mobile
device
Soundbar isn't
visible to add
to a nother
Bose account
Soundbar and
source don't
power on/off
simultaneously
TROU B LE S HO OT ING
SOLUTION
The soundbar may be in network standby mode. On the remote,
press the Power button I to wake the soundbar. Press I again to
power off the soundbar.
Make sure the soundbar is connected to your TV's HDMI eARC or
ARC port.
Make sure the content you are playing is supported by Dolby Atmos.
Check the Bose app Now Playing screen to make sure the audio is
streaming in Dolby Atmos. If it's not streaming in Dolby Atmos, make
sure the advanced audio settings of your TV are allowing Dolby
Atmos to pass through to the soundbar. Refer to your TV
owner's guide.
Replace the battery (see page 35).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Make sure your mobile device is compatible with the Bose app and
meets minimum system requirements. For more information, refer to
the app store on your mobile device.
Uninstall the Bose app on your mobile device then reinstall the app
(see page 18).
Make sure sharing is enabled on your soundbar using the Bose app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Press the Power button I to power on/off the source.
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